# First Time Donors

**W H A T A P P S H O U L D I U S E F O R T E X T-T O-G I V E ?** Your cell phone’s native text messaging app that uses SMS (short message service – commonly known as texting) should be sufficient to use text-to-give. An internet browser will be needed for securely managing your account including entering your payment method.

**D O I N E E D A S M A R T P H O N E ?** You can use any cell phone text messaging app for follow-up donations without a smartphone. To securely register your payment method, you will need an internet browser. If you do not have a smartphone, use the organization’s online giving page, we can provide a one-time registration link you can access on a computer. Contact the organization for help. Please indicate the organization you wish to donate to. Once you have entered your payment information, you can text the keyword to the text-to-give phone number and your donation will be processed immediately.

**W H A T I S A T E X T-T O-G I V E P H O N E N U M B E R ?** mobileAxept uses premium short code (five-digit phone numbers), toll-free, and ten-digit long phone numbers in the United States. Each organization will have one phone number.

### W H A T I S A K E Y W O R D ?

Each faith-based or nonprofit organization has a unique word or set of letters and a phone number for text-giving that relates directly to a fund where the donation goes. Please visit the organization’s website or ask staff members to find out that keyword and phone number.

**F I R S T T I M E D O N A T I N G F R O M Y O U R C E L L P H O N E ?** Text the keyword to the text-to-give phone number (or scan a QR code that enters that for you – then hit send). Enter the dollar amount you wish to give. You will be sent a secure link to add your payment information. Do not share this link with anyone! Open the link using your cell phone internet browser to complete your donation. When it’s complete, you’ll see a “Thank you” on the screen. You will also receive a text message receipt thanking you for your donation.

## mobileAxept.com

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First Time Donors
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First Time Donors
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WANTTODONATEFROMYOURCELLPHONEAGAIN?
Text the keyword to the text-to-give phone number

Text the keyword to the text-to-give phone number (or scan a QR code that enters that for you – then hit send.)  
Enter the dollar amount you wish to give.  
You will receive a text message receipt thanking you for your donation.

WHATIFI FORGETMYKEYWORDS?
Repeat donors can text KEYWORDS to your organization’s text-to-give phone number, then follow the link to view a list of available keywords.

ISMYINFORMATIONSECURE?
Our site uses the highest level of security by the Payment Card Industry (PCI), and our donation management system is protected with Transport Layer Security (TLS) communication protocols.

WHATDOESTHISMEANTOYOU?
Your information is safe within the payment gateway.  
When you access a secure link your full card information is never visible. Only the last four digits of your payment card or account number is visible.  
When you send a text, your phone number is verified.

Online: Visit [https://axpt.me/donorhelp](https://axpt.me/donorhelp)  
If your question is not answered above, please fill out the form and a support team member will reply by email 365 days a year. We usually respond to urgent requests within a couple of hours. Nonurgent requests are answered within 24 hours.